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Service Enterprise


service enterprise logoThe Commission is the statewide license holder and partner with Points of Light Institute on implementation of Service Enterprise.

Service Enterprise (SE) is a planning and organizational change process through which local public and nonprofit service providers engage the public in skilled volunteer positions. Unlike training for staff of volunteer programs, SE requires involvement of the chief executive, board members, and senior leadership because the core question is how volunteers can help the agency achieve its strategic goals more effectively and efficiently.

SE can be intetrated into a strategicplanning process or be undertaken independent of strategic planning. It is a research-based approach developed by a State Service Commission in the west. The Maine Commission for Community Service participated in the pilot nationwide roll-out of Service Enterprise in 2013-2014.

The Commission transitioned to the role of state lead (called a "Hub") for promoting Service Enterprise in 2015. MCCS supports a cadre of trainers who lead groups of agencies through the process. It also fosters development of affiliate Service Enterprise Hubs in Maine. Affiliate Hubs are regional capacity-building organizations or associations that have demonstrated the ability to help local agencies design and implement plans for engaging highly skilled volunteers in local operations.

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